Please read our condition of returns prior to returning your item/s.
Once you receive the Goods, we advise you to thoroughly check over the stock first, as we will not accept any faulty items after 14 days from when you received the Goods.
The faulty items will be replaced with the same item if they are deemed a manufacturing fault, if the fault is considered to have been damaged under the customer's care, then MUTIG Fashion reserves the right to refuse the faulty item.
In the event we are unable to replace the item due to no stock available, we will issue a credit note instead at the same value cost price as when it was purchased.
To return faulty items, it is essential that you follow these instructions:
Email us at email@example.com notifying us that you would like to return the Goods, specifying exactly what Goods (style number, colour and size) and when they were purchased or what the invoice number is, and giving full details of the defect or fault, including images of the fault.
Once we have reviewed the email, we will inform you of the address to return to if the faulty items have been approved. Please note, on full price items you must include the tax receipt of the postage in your return parcel in order for this to be credited on your account, otherwise it will not be issued. For sale items there are strictly no returns or exchanges. If the sale item is faulty, then we will replace it for you but the postage back to us is at the customer's expense.
Please also include returns note in the parcel detailing your shop name and address, the invoice number of the purchase and faulty item details otherwise we may not be able to identify sufficient details to enable us to confirm your return.
The Goods must be returned to us as soon as any defect or fault is discovered. Goods should be returned with all packaging as far as possible in their original condition, securely wrapped, with original swing tags and labels attached.
We do not accept exchanges and /or change of mind
We cannot cancel your order once it has been processed. If you would like to adjust your order, please contact firstname.lastname@example.org right away and we’ll be able to check if your order has left our warehouse.