Privacy Policy
Last updated: September 14, 2026
MUTIG Fashion operates this website and related services to provide approved wholesale customers with access to our products, ordering services, account features and other related services (the “Services”). MUTIG Fashion is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use and disclose your personal information when you visit or use our website, apply for a wholesale account, make a purchase or other transaction, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply in relation to the collection, processing and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood how your information is collected, used and disclosed as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify you.
Depending on how you interact with the Services, where you are located, and as permitted or required by applicable law, we may collect or process the following categories of personal information:
- Contact details, including your name, business name, billing address, shipping address, phone number and email address.
- Wholesale and account information, including your email address, company details, ABN, account status, preferences and settings.
- Financial information, including payment information, transaction details, payment method and payment confirmation. Payment information may be processed by Shopify or our third-party payment providers.
- Transaction information, including products you view, add to your cart, purchase or return, as well as your order and transaction history.
- Communications with us, including information you provide when contacting us, submitting a wholesale application or making a customer service enquiry.
- Device information, including information about your device, browser, network connection, IP address and other unique identifiers.
- Usage information, including information about how and when you access, interact with or navigate our website and Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you, including when you submit a wholesale application, create or access an account, place an order, contact us or otherwise provide us with your personal information.
- Automatically through the Services, including information collected from your device when you use our website and through cookies and similar technologies.
- From our service providers, including providers that support our website, payment processing, inventory and order management, email marketing, analytics, fulfilment and shipping.
- From our business partners or other third parties, where permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with us and the Services, we may use your personal information for the following purposes:
- Providing and improving our Services. We use your personal information to assess and manage wholesale account applications, provide B2B account access, process payments and orders, manage your account, arrange shipping, process approved returns, communicate order and account information, remember your preferences and improve our website and Services.
- Marketing and communications. We may use your personal information to send you information about new collections, new arrivals, restocks, promotions, pre-orders and other MUTIG updates. You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.
- Security and fraud prevention. We may use your personal information to authenticate account access, provide a secure ordering and payment experience, detect or investigate suspected fraudulent, illegal or malicious activity, and protect our business, customers and Services.
- Communicating with you. We use your information to respond to enquiries, provide customer support and maintain our business relationship with you.
- Legal and regulatory purposes. We may use your personal information where necessary to comply with applicable laws, respond to valid legal processes, resolve disputes, enforce our terms and policies, or protect our legal rights.
How We Disclose Personal Information
We may disclose personal information to third parties where reasonably necessary to operate our business and provide the Services, including:
- Shopify and other service providers that assist us with website hosting, IT services, payment processing, inventory and order management, email communications, analytics, cloud storage, fulfilment and shipping.
- Courier and logistics providers where necessary to fulfil and deliver your order.
- Business and marketing service providers that assist us with communications and marketing activities.
- Third parties where you have requested, directed or consented to the disclosure of your information.
- Our professional advisers, service providers or relevant authorities where required for legal, regulatory, accounting or business purposes.
- Relevant parties in connection with a business transaction such as a merger, acquisition, restructuring or sale of all or part of our business.
We may also disclose information where required by applicable law, legal process or government authority, or where reasonably necessary to protect our rights, our Services, our customers or others.
Relationship with Shopify
Our website and Services are hosted by Shopify. Shopify collects and processes certain personal information relating to your access to and use of our website in order to provide and improve its services.
Information submitted through our website may be transmitted to and processed by Shopify and other service providers, which may be located in countries outside Australia.
We may also use Shopify features that use information obtained from your interactions with our store and other Shopify services to help operate, protect and improve our business and customer experience.
For more information about how Shopify handles personal information, please refer to the Shopify Consumer Privacy Policy and Shopify Privacy Portal.
Third-Party Websites and Links
Our website may contain links to websites or online services operated by third parties.
If you follow a link to a third-party website or service, we recommend reviewing its privacy policy, security practices and terms and conditions. MUTIG is not responsible for the privacy or security practices of third-party websites or services that we do not control.
The inclusion of a third-party link on our website does not necessarily constitute an endorsement of that third party, its products, services or content.
Children's Data
Our Services are intended for businesses and wholesale customers and are not intended for use by children.
We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided personal information to us, please contact us using the details below.
Security and Retention of Your Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary to provide our Services, maintain customer and business records, comply with legal and regulatory obligations, resolve disputes and enforce our agreements and policies.
Your Rights and Choices
Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete personal information.
- Request deletion of certain personal information where applicable.
- Request a copy of certain personal information or, where applicable, request that it be transferred to another party.
- Opt out of marketing communications.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails. If you unsubscribe from marketing communications, we may still send you non-promotional communications relating to your wholesale account, orders, payments or other business transactions.
We may need to verify your identity before processing certain privacy requests, where permitted or required by applicable law.
For information about personal information processed directly by Shopify, you may also visit the Shopify Privacy Portal.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use our Services, improve website performance and support relevant marketing activities.
Some cookies may be provided by Shopify or other third-party service providers used in connection with our website.
Your ability to manage or disable cookies may depend on your browser, device and applicable privacy settings.
Complaints
If you have a question or complaint regarding how we handle your personal information, please contact us using the details below.
We will review privacy-related enquiries and complaints and respond within a reasonable period.
Depending on applicable law and your location, you may also have the right to lodge a complaint with the relevant privacy or data protection authority.
International Transfers
Some of our technology and service providers, including Shopify and other third-party platforms used to operate our business, may process or store personal information outside Australia.
As a result, your personal information may be transferred to, stored or processed in countries other than Australia. Where required by applicable law, appropriate safeguards will be used in connection with these transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, legal requirements or other operational reasons.
When we update this Privacy Policy, we will publish the revised version on our website and update the “Last updated” date above.
Contact
If you have any questions about this Privacy Policy, our privacy practices, or would like to make a request regarding your personal information, please contact us at:
MUTIG Fashion
Email: sales1@mutigfashion.com
Location: Sydney, NSW, Australia