Australia-Wide Shipping
We ship Australia-wide from our Sydney warehouse, primarily via FedEx. MyTeamGE and Australia Post may also be available depending on the delivery location or customer requirements.
Available shipping options and charges will be shown at checkout.
Dispatch
Orders placed and paid by credit card before 12pm AEST on business days are eligible for same-day dispatch.
Orders paid after 12pm AEST, or using other payment methods, will generally be dispatched on the next business day, subject to stock availability.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Costs
Shipping costs are calculated based on the weight and/or volume of the shipment and the delivery destination. The applicable shipping charge will be displayed at checkout before your order is placed.
Delivery Times
Once dispatched, estimated delivery times are:
Metro areas: 1–2 business days
Regional areas: 3–5 business days
Delivery times are estimates only and may vary depending on the destination, courier network, public holidays or other circumstances outside our control.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation with your tracking details.
You can also check your order status through your MUTIG account.
Delivery Instructions & Authority to Leave
All orders are shipped with Authority to Leave (ATL) to avoid re-delivery fees.
If you contact the courier directly to change the delivery address or make alternative delivery arrangements after dispatch, any additional charges incurred will be passed on to the customer.
Please ensure a safe and accessible delivery location is provided when placing your order.
Incorrect Delivery Address
Please ensure your delivery details are correct before submitting your order.
If you notice an incorrect address, contact us as soon as possible. Once an order has been dispatched, we cannot guarantee that the delivery address can be changed, and any additional courier charges may be passed on to the customer.
Lost or Delayed Parcels
MUTIG works with third-party courier providers and cannot be held responsible for delays in transit once an order has been dispatched.
If your parcel appears to be lost in transit, please contact us and we will assist with lodging an enquiry with the courier.
MUTIG is not responsible for parcels lost or misdelivered due to incorrect delivery information provided by the customer.