MUTIG does not accept returns or exchanges for change of mind. Returns are only accepted for items with a confirmed manufacturing fault.

We recommend checking all items carefully upon delivery. If you receive a faulty item, please contact us within 14 days of receiving your order. Return requests made outside this period may not be accepted.

Faulty Items

To request a return, please email sales1@mutigfashion.com with your order or invoice number, style code, colour and size, together with a description of the fault and clear photos showing the issue.

All return requests must be approved by MUTIG before items are sent back.

Faulty items must be:

• Unworn and unwashed
• Free from odour, makeup and stains
• In their original condition with labels and swing tags attached

MUTIG reserves the right to refuse a return where the item does not have a manufacturing fault or has been worn, damaged, altered or incorrectly cared for after delivery.

Repairs, Replacements & Credits

Where appropriate, MUTIG may offer a repair, replacement or store credit for an approved faulty item.

For minor faults that can be reasonably repaired locally, we may offer an alteration credit instead of requiring the item to be returned. Please contact us for approval before arranging any repairs.

Where a suitable repair or replacement is not available, a store credit or refund may be offered depending on the circumstances.

Returning an Item

If a return is required, we will provide return instructions once your request has been approved. Please do not send items back before receiving approval from us.

Returned items should be securely packaged and sent using a trackable delivery service. MUTIG cannot accept responsibility for return parcels that are lost or damaged in transit.